Advanced Customization
Overview Copy the URL link to this section to share This article provides custom CSS that can be used to alter the appearance or behavior of specific elements on the Help Dialog. It is important to note that it is always recommended to back up your website before making any changes, and it is advisable […]
Debug File
Overview Copy the URL link to this section to share If you encounter an issue and need help when submitting a support ticket, it is important to provide as much information as possible in order to better understand your website setup. This will help us find the solution much faster, as we will be able […]
Per Page Analytics
Help Dialog PRO Required Search Analytics requires the Help Dialog PRO plugin. Learn More Help Dialog C.T.R Number of Clicks to Open the Help Dialog.Most Popular Questions These questions suggest that the pages are missing information or the topic is not well explained.Most Popular Articles These articles suggest that the FAQs and Articles are not […]
Search Analytics
Help Dialog PRO Required Search Analytics requires the Help Dialog PRO plugin. Learn More Searches InitiatedPages that have the most searches indicate that the shown FAQs in the Help Dialog are not sufficient or not relevant to help users with their questions. Top Searched KeywordsThese keywords are popular and should have good matching content. Search […]
Launcher Mode
Engage your visitors by showing additional text beside the launcher icon. All widgets will have the same message. This feature is part of the PRO Extension. Click here to learn more about the PRO Extension. Click to zoom The Launcher Mode settings can be found in the Launcher tab settings. Choose the location of the […]
Initial Message Settings
Engage your visitors by showing an initial message. You can have a unique message for each widget. This feature is part of the PRO Extension. Click here to learn more about the PRO Extension. Click to zoom Initial Message settings are located under the General Tab. Customize the Initial Message Initial Message – show or hide […]
Knowledge Base Articles
The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page. Integration of Help Dialog with Knowledge Base Articles The Help Dialog can search Echo Knowledge Base articles to provide users with more […]
Analytics Overview
The free Help Dialog plugin offers basic statistics on the usage of the Help Dialog on a website. 1 – Open the Help Dialog menu. 2 – Click on Analytics. 3 – Choose the Overview tab to view analytics totals. 4 – See the number of times a user opened the Help Dialog. 5 – […]
Contact Form Submissions
All submissions users make in the Help Dialog Contact Form will be shown here: 1 – Open the Help Dialog menu.2 – Click on the Form Submissions.3 – Browse user requests.
Contact Form Overview
Protection from Bots The contact form is designed with a built-in protection from submissions by bots. Configuration Copy the URL link to this section to share Contact form configuration includes changes to: Form labels and text (Learn More) The success message after a user submits request (Learn More). The email to which a user submitted […]