Knowledge Base Articles

The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page.   Integration of Help Dialog with Knowledge Base Articles The Help Dialog can search Echo Knowledge Base articles to provide users with more […]

Analytics Overview

The free Help Dialog plugin offers basic stats on usage of the Help Dialog on a website. 1 – Open the Help Dialog menu. 2 – Click on Analytics. 3 – Choose the Overview tab to view analytics totals. 4 – Number of times a user opened Help Dialog. 5 – Number of searches a […]

Contact Form Submissions

All submissions users make in the Help Dialog Contact Form will be shown here: 1 – Open the Help Dialog menu.2 – Click on the Contact Form sub-menu.3 – Browser user requests. Click to zoom

Content Analytics

Help Dialog PRO Required Content Analytics requires the Help Dialog PRO plugin. The PRO plugin includes Reach, Engagement and Content Analytics. Learn More Content analytics is showing popularity of specific questions, articles and searches.  Access Analytics Page Copy the URL link to this section to share 1-3 Navigate to the Help Dialog menu, open the […]

Contact Form Overview

Protection from Bots The contact form is designed with a built-in protection from submissions by bots. Configuration Copy the URL link to this section to share Contact form configuration includes changes to: Form labels and text (Learn More) The success message after a user submits request (Learn More). The email to which a user submitted […]

Searching Content

Search Configuration Copy the URL link to this section to share The Help Dialog search can be configured to search FAQs, Posts, and Articles. Learn More about search configuration. Searching FAQs Copy the URL link to this section to share A user can find FAQs related to topics they are interested in as follows: 1 […]

Frequently Asked Questions

Create Questions and Answers and group them into FAQs groups. Each FAQs group belongs to one Widget. FAQs can be changed on one of the two admin screens: a) admin > help dialog > widgets > edit > faq page (Learn More) b) admin > faqs > edit page (see steps below) Option b) provides […]

Reach Analytics

Help Dialog PRO Required Reach Analytics requires the Help Dialog PRO plugin. The PRO plugin includes Reach, Engagement, and Content Analytics. Learn More Reach analytics shows initial user interaction with the Help Dialog. Did the user open the Help Dialog and which pages did users interact with the most and least? By default, admins, editors, […]

Engagement Analytics

Help Dialog PRO Required Engagement Analytics requires the Help Dialog PRO plugin. The PRO plugin includes Reach, Engagement, and Content Analytics. Learn More User engagement with the Help Dialog is recorded with Engagement analytics. It shows user interaction with three areas of the Help Dialog: FAQs, search, and contact form. Access Analytics Page Copy the URL […]

Manage Widgets

Manage all your Help Dialog Widgets in one place. You can add new Widgets, remove existing ones and customize each Widget. A Widget can be customized with these options: Select pages on which to show the Widget Create a group of FAQs to show in the Widget Add search through the FAQs, Posts and Articles […]