Per Page Analytics

Help Dialog PRO Required Search Analytics requires the Help Dialog PRO plugin. Learn More Help Dialog C.T.R Number of Clicks to Open the Help Dialog.Most Popular Questions These questions suggest that the pages are missing information or the topic is not well explained.Most Popular Articles These articles suggest that the FAQs and Articles are not […]

Search Analytics

Help Dialog PRO Required Search Analytics requires the Help Dialog PRO plugin. Learn More Searches InitiatedPages that have the most searches indicate that the shown FAQs in the Help Dialog are not sufficient or not relevant to help users with their questions. Top Searched KeywordsThese keywords are popular and should have good matching content. Search […]

Launcher Mode

Engage your visitors by showing additional text beside the launcher icon. All widgets will have the same message. This feature is part of the PRO Extension. Click here to learn more about the PRO Extension. Click to zoom The Launcher Mode settings can be found in the Launcher tab settings. Choose the location of the […]

Initial Message Settings

Engage your visitors by showing an initial message. You can have a unique message for each widget. This feature is part of the PRO Extension. Click here to learn more about the PRO Extension. Click to zoom Initial Message settings are located under the General Tab. Customize the Initial Message Initial Message – show or hide […]

Knowledge Base Articles

The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page.   Integration of Help Dialog with Knowledge Base Articles The Help Dialog can search Echo Knowledge Base articles to provide users with more […]

Analytics Overview

The free Help Dialog plugin offers basic statistics on the usage of the Help Dialog on a website. 1 – Open the Help Dialog menu. 2 – Click on Analytics. 3 – Choose the Overview tab to view analytics totals. 4 – See the number of times a user opened  the Help Dialog. 5 – […]

Contact Form Submissions

All submissions users make in the Help Dialog Contact Form will be shown here: 1 – Open the Help Dialog menu.2 – Click on the Form Submissions.3 – Browse user requests.

Contact Form Overview

Protection from Bots The contact form is designed with a built-in protection from submissions by bots. Configuration Copy the URL link to this section to share Contact form configuration includes changes to: Form labels and text (Learn More) The success message after a user submits request (Learn More). The email to which a user submitted […]

Searching Content

Search Configuration Copy the URL link to this section to share The Help Dialog search can be configured to search FAQs, Posts, and Articles. Learn More about search configuration. Searching FAQs Copy the URL link to this section to share A user can find FAQs related to topics they are interested in as follows: 1 […]

Frequently Asked Questions

The FAQs page provides an overview of all your questions and the group of questions displayed with each widget. This page is useful for organizing and creating your questions quickly.  Alternatively, if you are on the Widget admin page, you can also edit its FAQ’s. For more information on managing widgets, click here.   Step […]