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Content Analytics

Help Dialog PRO Required

Content Analytics requires the Help Dialog PRO plugin. The PRO plugin includes Reach, Engagement and Content Analytics.

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Content analytics is showing popularity of specific questions, articles and searches.
 

1-3 Navigate to the Help Dialog menu, open the Analytics page and click on the Engagement tab.

4 - Optionally select a date range to retrieve analytics. "Last 30 Days" is automatically selected.

 

help dialog analytics engagements
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The Most Helpful FAQs are pages that have good Frequently Asked Questions that help users to better understand the topic or support their interest.

On the Least Helpful FAQs pages, the questions are either not relevant or are already covered by the page content.

 

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These popular articles suggest that the FAQs and Articles are not sufficient and the pages are missing information or the topic is not well explained.

The least popular articles indicate that FAQs and Articles are either not relevant or are already covered by the page content.

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These top searched keywords are popular and should have good matching content.

 

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These keywords have no matching content for user to get answers.

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