Content Analytics
Access Analytics Page
1-3 Navigate to the Help Dialog menu, open the Analytics page and click on the Engagement tab.
4 - Optionally select a date range to retrieve analytics. "Last 30 Days" is automatically selected.
Most and Least Popular Questions
The Most Helpful FAQs are pages that have good Frequently Asked Questions that help users to better understand the topic or support their interest.
On the Least Helpful FAQs pages, the questions are either not relevant or are already covered by the page content.
Most and Least Popular Articles
These popular articles suggest that the FAQs and Articles are not sufficient and the pages are missing information or the topic is not well explained.
The least popular articles indicate that FAQs and Articles are either not relevant or are already covered by the page content.
Top Searched Keywords
These top searched keywords are popular and should have good matching content.
Searches With No Matches
These keywords have no matching content for user to get answers.
