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Analytics
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Help Dialog PRO
Engagement Analytics
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Engagement Analytics requires the Help Dialog PRO plugin. The PRO plugin includes Reach, Engagement, and Content Analytics.
User engagement with the Help Dialog is recorded with Engagement analytics. It shows user interaction with three areas of the Help Dialog: FAQs, search, and contact form.
Access Analytics Page
Most Helpful FAQs
The Most Helpful FAQs are pages that have good Frequently Asked Questions that help users to better understand the topic or that support their interest.
Overview:
1 - List of top pages
2 - The number of times a user viewed the Help Dialog FAQs on that page
3 - How many times user clicked on any question within the FAQ
4 - CTR (Click-Through Rate) is the total FAQ clicks divided by the total views per page.
Least Helpful FAQs
Searches Initiated
Contact Form Views
The Contact Form View shows pages on which users most often opened the contact form.
Overview:
1 - List of top pages
2 - The number of times a user viewed the Help Dialog FAQs on that page
3 - How many times a user clicked on any question within the FAQ
4 - CTR (Click-Through Rate) is the total FAQ clicks divided by the total views per page.
0 out Of 5 Stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |