Help Dialog Configuration

Help Dialog is configured using:

  • Widgets page - manage and configure each widget
  • FAQs page - access an overview of defined questions grouped by each widget
  • Form Submissions page - get submitted queries from users
  • Analytics page - find Click-Through-Rate (CTR), the most and least popular FAQs and articles, and more
  • Advanced page - find additional settings
  • Assign pages to show the widget.

  • Assign FAQs for this widget.

  • Add Search functionality for this widget.

  • Set the widget nickname and Pro Initial Message.

  • Choose from preset colors and customize your widget’s individual colors.

  • Change the text for all elements of the Help Dialog.

  • Change settings for launching the Help Dialog, position, icon type, and more.

  • Control the dialog width, tabs, and more.

  • For This Widget – settings that are specific to the widget being edited.
  • For All Widgets – global settings shared by all widgets.
Integration of Help Dialog with Knowledge Base Articles

The Help Dialog can search Echo Knowledge Base articles to provide users with more information that go beyond the FAQs. The Echo Knowledge Base is a free WordPress plugin that you can download from the WordPress site here or install it following thse instructions.

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