Reach Analytics
Open Analytics Page
1-3 Navigate to the Help Dialog menu, open the Analytics page, and click on the Engagement tab.
4 - Optionally select a date range to retrieve analytics. "Last 30 Days" is automatically selected.
Help Dialog Total CTR
CTR measures the usage of the Help Dialog relative to page views. Formula:
Click-through Rate = impressions divided by HD launcher clicks
Overview:
1 - Total views of pages with the Help Dialog
2 - Total clicks on the Help Dialog launcher
3 - Total Click-Through Rate
All Clicks
Overall clicks for the Help Dialog
Pages With the Most Engagement
These pages are either too complex to understand, or they are of great interest to the user who is looking for additional information.
Overview:
1 - Get the list of top pages.
2 - Click "See More" to expand the list of top pages.
3 - See the number of times a user viewed the Help Dialog on that page.
4 - See how many times a user clicked to open the Help Dialog on that page.
5 - CTR (Click-Through Rate) is the total clicks to open the Help Dialog divided by the total views per page.
Pages With the Least Engagement
These pages are either too simple or not interesting enough for a user to ask about.
Search Initiated
Searches Initiated are pages with the most searches and indicate that the shown FAQs in the Help Dialog are not sufficient or not relevant enough to help users with their questions.
Contact Form Views
Pages on which users most often opened the contact form.
