Launcher Mode
Engage your visitors by showing additional text beside the launcher icon. All widgets will have the same message. This feature is part of the PRO Extension. Click here to learn more about the PRO Extension. The Launcher Mode settings can be found in the Launcher tab settings. Choose the location of the text to be […]
Initial Message Settings
Engage your visitors by showing an initial message. You can have a unique message for each widget. This feature is part of the PRO Extension. Click here to learn more about the PRO Extension. Initial Message settings are located under the General Tab. Customize the Initial Message Initial Message – show or hide it Message Mode […]
Knowledge Base Articles
The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page. Integration of Help Dialog with Knowledge Base Articles The Help Dialog can search Echo Knowledge Base articles to provide users with more […]
Analytics Overview
The free Help Dialog plugin offers basic statistics on the usage of the Help Dialog on a website. 1 – Open the Help Dialog menu. 2 – Click on Analytics. 3 – Choose the Overview tab to view analytics totals. 4 – See the number of times a user opened the Help Dialog. 5 – […]
Contact Form Submissions
All submissions users make in the Help Dialog Contact Form will be shown here: 1 – Open the Help Dialog menu.2 – Click on the Form Submissions.3 – Browse user requests.
Contact Form Overview
Protection from Bots The contact form is designed with a built-in protection from submissions by bots. Contact Form Submission Copy the URL link to this section to share Users can submit a question or request within Help Dialog using the “Contact Us” tab: 1 – The user selects the Contact Us tab. 2 – The […]
Searching Content
Search Configuration Copy the URL link to this section to share The Help Dialog search can be configured to search FAQs, Posts, and Articles. Learn More about search configuration. Searching FAQs Copy the URL link to this section to share A user can find FAQs related to topics they are interested in as follows: 1 […]
Frequently Asked Questions
Click on the FAQs tab. Select the position where the tab will appear in the Help Dialog. Add, edit, or delete FAQs: Click the pencil icon to edit. Click the trash can icon to delete. Click the green plus button to add a new FAQ to the dialog. To remove a FAQ from the dialog, click […]
Reach Analytics
Help Dialog PRO Required Reach Analytics requires the Help Dialog PRO plugin. Learn More Reach analytics show initial user interaction with the Help Dialog. Did the user open the Help Dialog, and which pages did users interact with the most and least? By default, admins, editors, and authors have their interactions with the Help Dialog […]
Content Analytics
Help Dialog PRO Required Engagement Analytics requires the Help Dialog PRO plugin. Learn More User engagement with the Help Dialog is recorded with content analytics. Access Analytics Page Copy the URL link to this section to share 1-3 Navigate to the Help Dialog menu, open the Analytics page, and click on the Content tab. 4 […]