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Knowledge Base Articles
Updated OnOctober 20, 2022
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The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page.
Integration of Help Dialog with Knowledge Base Articles
The Help Dialog can search Echo Knowledge Base articles to provide users with more information that go beyond the FAQs. The Echo Knowledge Base is a free WordPress plugin that you can download from the WordPress site here or install it following instructions.
Search Articles
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Step
Step 1 User Selects an Article
Step
Step 2 Read Article Preview
Once a user selects an article, the article preview is shown. The article preview can be shown using:
- An iframe to show the article exactly as it appears
- The content of the article excerpt
- A new browser tab with the article content shown on a full page
The user can do the following:
1 - Go back to the search results page.
2 - Navigate using Help Dialog breadcrumbs.
3 - Click to Read More, which will open the full article in a new browser tab.
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