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Echo Knowledge Base
- Articles coming soon
Knowledge Base Articles
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The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page.
The Help Dialog can search Echo Knowledge Base articles to provide users with more information that go beyond the FAQs. The Echo Knowledge Base is a free WordPress plugin that you can download from the WordPress site here or install it following instructions.
Search Articles
Step 1 User Selects an Article
Step 2 Read Article Preview
Once a user selects an article, the article preview is shown. The article preview can be shown using:
- An iframe to show the article exactly as it appears
- The content of the article excerpt
- A new browser tab with the article content shown on a full page
The user can do the following:
1 - Go back to the search results page.
2 - Navigate using Help Dialog breadcrumbs.
3 - Click to Read More, which will open the full article in a new browser tab. ( At the end of the article you will find the Read More link )
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