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Knowledge Base Articles

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The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page.

 

Integration of Help Dialog with Knowledge Base Articles

The Help Dialog can search Echo Knowledge Base articles to provide users with more information that go beyond the FAQs. The Echo Knowledge Base is a free WordPress plugin that you can download from the WordPress site here or install it following instructions.

Search Articles

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Step

User Selects an Article

If the admin installed the free Echo Knowledge Base and has articles, a user search can be configured to search through KB articles. A user can then choose an article to read:

1 - Searched keyword

2 - Click to found matching articles

3 - Click on an article to see the article preview

Step

Read Article Preview

Once a user selects an article, the article preview is shown. The article preview can be shown using:

  • An iframe to show the article exactly as it appears
  • The content of the article excerpt
  • A new browser tab with the article content shown on a full page


The user can do the following:

1 - Go back to the search results page.

2 - Navigate using Help Dialog breadcrumbs.

3 - Click to Read More, which will open the full article in a new browser tab.

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