AI Chat
Enhance Your Website with AI Chat for Instant, Accurate Support
Adding AI Chat to your website allows your users and customers to receive detailed and accurate answers to their queries with minimal cost and effort on your part. This solution provides an efficient way to improve customer experience, reduce support workload, and ensure 24/7 assistance.
We cut repetitive tickets by 73 % on our own support desk after deploying AI Chat—slashing response times and freeing the team for high-value work, all without adding head-count.
Extra Wins
- Real-time insight into top pain points & feature requests
- Auto alerts that flag gaps in your docs so you can fix once, help everyone
- Seamless live-agent hand-over (beta) for the few questions a bot shouldn’t handle
- Fast ROI: setup in minutes, benefits show up almost immediately.
Overview
AI Chat consists of four main components:
- Frontend Chat Window
- This is the visible chat interface at the bottom right corner of your webpage, as seen on this page.
- You can customize its look and functionality to match your website’s design and user needs
- Administration
- This involves configuring the A, training it with relevant data, and setting up the necessary infrastructure to support AI-powered interactions.
- You will be able to set limits, access analytics, get notifications and more.
- AI Knowledge (Context)
- AI Chat relies on a well-structured knowledge base to provide meaningful responses.
- You will need to format and load your knowledge base and optionally FAQs, internal support documentation and other relevant information into the AI storage.
- Infrastructure
- OpenAI Account – To access the AI model for generating responses.
- Pinecone Account & Index – For storing and retrieving knowledge base data efficiently.
- AI Engine Pro Plugin – A WordPress plugin that facilitates AI integration with your website.
- Help Dialog (Optional) – A free chat plugin for an enhanced experience with Knowledge Base integration.
How to Setup AI Chat
Go to the Chatbots tab and update the following settings:
STEP 1 (TOP IMAGE):
Set the mode to 'Chat' and add custom instructions, such as:
'You are a helpful assistant for [your product/service/expertise]. If an answer cannot be found, respond with the exact phrase: "I couldn’t find the answer, please contact our team!"'
Alternatively, you can instruct the AI to answer only questions related to your Knowledge Base and area of expertise, for example:
'You are a helpful assistant for the Echo Knowledge Base plugin. Avoid answering questions unrelated to the Knowledge Base plugin or WordPress.'
For additional details about custom instructions, refer to in this article.
STEP 2 (TOP IMAGE):
Set the Environment to 'Pinecone.'
STEP 3 (TOP IMAGE):
Set the 'Site-Wide Chatbot' option to 'None.'
NEXT (BOTTOM IMAGE):
Go to the Settings tab and, under Chatbot, enable 'Discussions,' 'Discussions Title,' and optionally 'Syntax Highlights.'
Optional: You can instruct the AI to use text from the webpage the user is currently viewing (even outside your Knowledge Base articles). To do this, select the 'Content Aware' option under the 'Context' configuration and append the following to your custom chatbot instructions:
'Also consider the text the user sees on the current page: {CONTENT}'
However, a better approach may be to include pages (or posts) in the Embeddings tab.
