If you encounter an issue and need help when submitting a support ticket, it is important to provide as much information as possible in order to better understand your website setup. This will help us find the solution much faster, as we will be able to potentially see the cause of the issue or identify the direction we need to go in order to resolve it. Providing detailed information is also helpful when seeking general support, as it allows us to better guide you. It’s like allowing your mechanic to see under the hood of your car.
The debug file is such a tool for this purpose.